PTListen
We start from how you already serve customers: the questions they really ask, the answers you already give, the cases that always get tricky and what it must never say.
Nuancia Solutions — 24/7 Virtual Assistant
A virtual assistant trained on the way your business already talks to customers: it texts back in English, Spanish and Portuguese, books on your calendar and keeps the history.
It starts with a Routine Check-up: a 30–40 minute conversation with Sabrina.
The math no one does
It doesn't show up in any report. It never counts as a lost sale, because it never became one. But the customer who texted at 9pm didn't wait for you to check your phone in the morning. They sent the same message to your competitor.
You don't need more features. You need to reply right away.
These numbers come from public studies on customer service, not results measured with Nuancia Solutions clients. They're here to size the problem. Your results depend on your volume and your process.
The method
A generic assistant replies like an average business, because it was trained on an average. Your business isn't average. It has its own way of asking, its own way of saying no, and things that should never be said to a customer.
Your Way turns any assistant into your business's assistant.
We start from how you already serve customers: the questions they really ask, the answers you already give, the cases that always get tricky and what it must never say.
Before it talks to anyone real, it's tuned in rounds: you read what it would say and correct anything that doesn't sound like your business. The person who trains it is the one who knows the customer: you.
It starts serving customers with a hand-off to a person always available, and keeps improving with what real use shows in the first few weeks.
The question everyone asks
It has probably happened to you, on the other side of the counter. You sent a simple question and got a menu back. You tried again, and it repeated the menu.
What bothered you wasn't talking to a virtual assistant. It was that it didn't help.
It uses your business's words, not software words. If your service has its own name, that's the name it uses.
When a question goes beyond its training, it doesn't make things up or go in circles: it records it and hands it to you, letting the customer know someone will reply.
No reply goes live before you've seen what it would say. Training happens before launch, not on your customers.
And it never pretends to be a person: customers know they're talking to your business's virtual assistant, and that a person steps in when needed. An assistant pretending to be human breaks the trust you spent years building.
English, Spanish and Portuguese
Serve English-, Spanish- and Portuguese-speaking customers with the same assistant, in natural business language for each one.
What it does
What goes in and what stays out is decided in the Check-up. Not every business needs everything, and what stays out matters as much as what goes in.
Pricing
Starting at
$100 /month
+ one-time setup starting at $300.
For owners who already know the problem goes beyond texting: scheduling, customers, billing and a dashboard with your numbers, together with the assistant.
Exact pricing comes out of the Check-up, together with the scope, because it depends on how many conversation paths and integrations your business needs. Prices in US dollars.
Is this for you?
If your business fits a template, there are good ready-made templates out there. If it doesn't, that's why Nuancia Solutions exists.
I mean it: if the Check-up shows a ready-made tool solves your case, that's exactly what I'll tell you.
The first step
In the Routine Check-up we look at how your customer service works today: what people ask, how long they wait, what gets lost between conversations and what lives only in someone's head.
The design of your assistant, based on what the conversation uncovered.
The Check-up comes with no obligation, and the map is yours even if you decide not to move forward with Nuancia Solutions.
I want a virtual assistantQuestions
Yes, and they should. The assistant introduces itself as your business's virtual assistant, and customers know a person steps in when needed. Your Way isn't about hiding anything: it's about making it useful. What frustrates customers is service that doesn't help.
It stops. It records the question, lets the customer know someone will reply and hands you the conversation with the context. Making up an answer is the worst thing an assistant can do.
Yes. The same assistant replies in English, Spanish and Portuguese, in the language the customer writes in. The Check-up and follow-ups with me are in English or Portuguese.
It starts at a $300 one-time setup plus $100 a month, as a subscription with no contract. Exact pricing comes out of the Check-up, together with the scope.
The right way to do this is through the official WhatsApp Business API, built for exactly this kind of service. Which path your case needs, and what it requires from you, is decided in the Check-up, before you hire anything.
Meta charges per message sent through the official WhatsApp Business channel. How that cost fits into your plan is set in the Check-up, together with the scope.
The assistant is the fastest thing Nuancia Solutions delivers. The exact timeline comes with the scope at the end of the Check-up, because it depends on how many conversation paths and integrations go in.
No. The assistant can work on its own with what you already use, like Google Calendar or a spreadsheet. What it can do depends on those tools, and that's assessed in the Check-up.
Sabrina Guedouani, founder of Nuancia Solutions. The same person who listened to how you serve customers is the one who trains your assistant.
First step
Will it get a reply right away, or wait until you wake up? The Routine Check-up is a conversation about how your customer service works today. At the end, you get the design of your assistant and decide.
Fill out a short form and I'll reach out to schedule the conversation.